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Air & Water: Products & Services

Air & Water is an online store that offers an excellent selection of home appliances such as heaters, air conditioners, vacuum cleaners, BBQ grills, electric fireplaces, and much more. 

Air & Water have a mutiltude of shopping categories:

Air & Water: Company Background

The Air & Water online store was started in 2004, but the Air & Water company was founded in 2002. Since their store went online, Air & Water has become one of America's online largest independent appliance retailers.

Air & Water contact information:

1100 S. Linwood Ave. Bldg B

Santa Ana, CA 92705

Customer Service Hours:Mon-Fri, 7 a.m. - 5:30 p.m. PST

Toll Free Number:1-800-734-0405

Fax Number:714-200-0665


Air & Water: Customer Feedback & Reviews

Online customer reviews for Air & Water are mixed, with customers either loving them or hating them

Positive customer reviews commented on:

  • Quick shipping
  • Excellent customer service
  • Large selection

Negative customers reviews commented on:

  • Some reviews stated that they didn't send tracking number for order
  • Some reviews stated that they charged the customer's credit card but didn't send the order
  • Some reviews stated the one year warranty and free return shipping didn't apply after 30 days.

Some customer reviews for Air & Water were:

"LOVE Air & Water!!! WHY??1. Ease of purchase2. Great photos and descriptions of product on their web site3. FAST shipping, even ground, with easy tracking of shipment across country!"

"We arranged a warranty exchange.  Air & Water tried to bill us for shipping a replacement; it took lots of back-and-forth to get them to take responsibility for shipping. The replacement unit was shipped to us on 07/03/2009. It was defective in exactly the same way as the first; it dripped water all over our living room floor. Back-and-forth again with Air & Water to arrange a refund. They billed us for shipping again.  We had to dispute the shipping charge through American Express to have it removed."

"Very satisfied with the web site. I haven't installed the heater yet but is definately a quality built product and I will write another review after it has been used for awhile."

Air & Water: Business Credibility & Trustworthiness

Air & Water is accredited with the Better Business Bureau and they have a Better Business Bureau rating of "A-". Air & Water was accredited in April 2004. Over the last three years, there has been 30 complaints filed against Air & Water with the Better Business Bureau; all 30 complaints have been closed to the Better Business Bureau's satisfaction. The majority of the complaints were about problems with the products/service. Air & Water has been awarded by Ebay for having a 99.5 positive rating and Amazon Checkout for having a 4.7 out of 5 rating. In addition, Air & Water is in Internet Retailer's Top 500.

Air & Water: Website Popularity & Google Ranking

Air & Water website popularity:

  • Air & Water has a worldwide Alexa traffic rating of 130,488 out of 30 million websites.
  • Air & Water has a Google pagerank of four out of ten.
  • The Air & Water website receives around 2688 unique visitors daily, which make 5376 daily page views
  • About 73% of the visitors to the Air & Water website are from the United States
Air & Water: Social Media Presence

Air & Water social media presence:

  • Air & Water can be followed on Facebook; they have 3,346 likes on Facebook and have 4 people talking about them. Air & Water updates their Facebook page every couple of days.
  • Air & Water can be followed on Twitter; they have 493 followers on Twitter and have posted 1,735 tweets. Air & Water tweets once every couple of days, but hasn't updated since October 3rd.
  • Air & Water can be followed on Youtube; they have posted 96 videos and have 51 subscribers
  • Air & Water has a blog; they usually update their blog every couple of days, but hasn't updated since September 13th
Air & Water: Website Security & Safety

The Air & Water website is protected by Norton Secured VeriSign and McAfee Secure. Air & Water uses SSL encryption technology to help ensure all their customers' private information is safe from hackers and identity theft. Google Safe Browsing lists the Air & Water site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. The Google Safe Browsing certificate can be viewed here

Air & Water: Pricing & Packages

Air & Water is more expensive than it's leading competitor is. In a price comparison of three items that can be found at Air & Water and at two other online stores, Air & Water was more expensive on all three items than their leading competitors were.

Hoover U6485900 WindTunnel Self-Propelled Upright Vacuum

  • Air & Water: $244.19
  • Leading competitors: $179.00

NewAir AC-10100E 10,000 BTU Portable Air Conditioner

  • Air & Water: $399.95
  • Leading competitors: $379.00

UniFlame Corporation CBC1255SP Charcoal BBQ Grill

  • Air & Water: $111.70
  • Leading competitors: $88.00
Air & Water: Shipping Rates & Policies

Air & Water shipping rates and policies:

  • Air & Water ships within the United States and to Canada
  • Air & Water ships to PO boxes and APO addresses.
  • Air & Water offers free shipping for certain items, but these items are usually over $100
  • Orders are usually sent within 1-3 business days.
  • Orders are sent via FedEx.
  • American and Canadian shipping costs are available at the checkout.

Air & Water offers four shipping options:

  • Ground shipping
  • 3-Day shipping
  • 2-Day shipping
  • Overnight shipping
Air & Water: Payment Methods Accepted

Air & Water offers many different payment options. Air & Water accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • PayPal
  • Amazon Checkout

Air & Water does not accept any other alternative online payment method such as Google Checkout or Bill Me Later, and they do not accept any kind of checks, wire transfers, or money orders.

Air & Water: Returns, Refunds & Exchange Policy

Air & Water return/refund policy:

  • Air & Water has a 30 day return policy for most products.
  • Customers can only return new unused items, that include the item's box, bags, packaging, and any receipt in new and original condition
  • Customers need to obtain a RMA number from Air & Water before returning any items
  • Customers will have to pay the shipping and handling for the returning item
  • Returned products are subject to a 15% re-stocking fees.
Air & Water: Product images & screenshots
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